1. Agreeing to these terms
By creating an account, connecting a social account or using the Platform, you agree to these Terms. If you use the Platform for a company, you confirm you are authorised to bind that company, and “you” includes the company.
2. Eligibility and accounts
- You must be at least 18 years old and able to enter a binding contract under Indian law.
- Businesses must be lawfully operating businesses. Creators must own or be authorised to use the social accounts they list.
- You must give accurate, current information, including tax and payout details, and keep it up to date.
- You are responsible for everything done through your account. Keep your login secure and tell us at once if you suspect misuse.
- One person or business may not hold multiple accounts of the same type without our permission.
3. What TriCollab does
TriCollab is a platform that helps Businesses find Creators and manage influencer campaigns, including briefs, approvals, content review, scheduling, publishing, payments and reporting. Each collaboration is an arrangement between the Business and the Creator on the terms agreed through the Platform. We are not an employer, agent or partner of any user. We do not guarantee any campaign result, reach, sales or engagement.
4. Terms for Businesses
- Campaign briefs must be accurate and lawful and must not ask Creators to make false or misleading claims.
- You may only use Creator data seen on the Platform to evaluate and run campaigns on the Platform.
- You must review submitted content and give feedback or approval within a reasonable time.
- You are responsible for the claims made about your products and for providing any brand assets you have the rights to share.
- Paid subscription plans unlock features described on the pricing page. Features and limits may change, with notice for paid plans.
5. Terms for Creators
- Your profile is reviewed by TriCollab before it goes live. We may approve, reject or remove a profile at our discretion.
- Follower counts, engagement and other metrics you provide or connect must be genuine. Buying followers or engagement is not allowed.
- Once you accept a campaign, you must deliver the agreed content on time, follow the brief and any feedback rounds agreed, and keep the content live for the agreed period.
- You must clearly label sponsored content (for example “#ad”, “#collab” or the platform’s paid-partnership label) as required by the ASCI Guidelines for Influencer Advertising and the Consumer Protection Act, 2019.
- Content you deliver must be your original work and must not infringe anyone’s rights or break any law or platform rule.
- You are responsible for your own taxes on what you earn, in addition to any tax we deduct at source.
6. Payments, commission and tax
- Payments are processed by Razorpay. By paying, you also agree to Razorpay’s terms.
- When a Business approves a campaign roster, it pays the total of the rates agreed with each Creator. TriCollab does not add a fee on top of that amount.
- TriCollab keeps a platform commission from each Creator’s agreed fee. The Creator’s fee after commission is shown before the Creator accepts a campaign, and the commission rate in force when the campaign is paid for applies to that campaign.
- In gifted campaigns, the Creator receives the Business’s product instead of money. No fee or commission is paid, and the Business is responsible for delivering the product.
- Creators are paid to the bank account or UPI ID on their profile after the agreed content is published, less commission and any tax deducted at source (TDS) as required by law.
- Subscriptions are billed in advance, renew automatically each billing period, and can be cancelled at any time. Cancellation stops the next renewal; you keep access until the end of the paid period.
- Prices are in Indian Rupees and include or exclude GST as shown at checkout. Invoices are available in your account.
7. Cancellations and refunds
Subscriptions
Subscription fees are non-refundable once a billing period has started, except where required by law or where you were charged in error. Cancel before your renewal date to avoid the next charge.
Campaign payments
- If a Business cancels a campaign before any Creator has started work, the amount paid is refunded in full.
- If a Creator withdraws or fails to deliver, the amount for that Creator is refunded to the Business, or applied to a replacement Creator if the Business agrees.
- Once content has been approved by the Business or published, the amount for that Creator is not refundable.
- Partly completed work is handled case by case, based on the work delivered.
To request a refund, email contact@tricollab.com with your campaign or payment ID. Approved refunds are sent to the original payment method, usually within 5–7 working days, depending on your bank.
8. Content ownership and licences
- Creators keep ownership of the copyright in the content they create and deliver for a campaign.
- Licence to the Business: once the Business has paid for a campaign in full, the Creator grants that Business a non-exclusive, royalty-free licence to use, share and repost the delivered content on the Business’s own channels for promoting the campaign, for the duration and channels agreed in the campaign brief. If the brief says nothing, the licence lasts 12 months from publication and covers the Business’s organic social media channels and website. Paid advertising, whitelisting and other uses need the Creator’s separate written agreement.
- Portfolio use: Creators may show delivered content in their own portfolio, including on the Platform, unless the brief marks the campaign as confidential.
- Licence to TriCollab: you grant us a non-exclusive, worldwide, royalty-free licence to host, store, display and process content you upload, only as needed to run the Platform — for example, to show portfolios to Businesses and to deliver content between campaign parties.
- Brand assets shared by a Business remain the Business’s property and may be used only for that campaign.
- The TriCollab name, logo, software and design belong to Tricollab Private Limited.
9. Connected social accounts
Creators may connect Instagram and add YouTube channels. When you connect Instagram, you authorise us to read your profile, posts and insights, and, when you choose to queue a post, to publish that content to your account at the scheduled time. You can disconnect at any time. Your use of those services remains subject to their own terms, including the Instagram Terms of Use and the YouTube Terms of Service. We are not responsible for changes or outages on those platforms that affect Platform features.
10. Non-circumvention
For 12 months after first being introduced through the Platform, Businesses and Creators must not arrange paid collaborations with each other outside the Platform to avoid platform fees. Creator contact details and social handles are hidden during discovery for this reason. Breaking this rule may lead to suspension and we may recover the commission we would have earned.
11. Prohibited conduct
You must not:
- post or request content that is illegal, misleading, defamatory, obscene, hateful or infringing;
- promote products or services that are banned or restricted in India without the required approvals;
- impersonate anyone, or misrepresent your identity, audience or business;
- harass, threaten or spam other users;
- scrape, copy or resell Platform data, or access it through automated means without our permission;
- attempt to break, overload or bypass the security of the Platform;
- use the Platform for any purpose that breaks applicable law.
12. Suspension and termination
You can stop using the Platform and ask us to delete your account at any time — see how to delete your data. We may suspend or close an account, remove content, or withhold pending payouts while we investigate, if we reasonably believe these Terms or the law have been broken. Campaigns already paid for will be completed or refunded under section 7. Sections that by their nature should continue (such as licences already granted, payment obligations, liability and disputes) survive termination.
13. Disclaimers
The Platform is provided “as is” and “as available”. Creator metrics come from Creators and third-party platforms and may change or be inaccurate. To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose and uninterrupted availability.
14. Limitation of liability
To the extent the law allows, TriCollab is not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, data or goodwill. Our total liability for any claim relating to the Platform is limited to the amount you paid to, or received through, TriCollab in the 3 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
15. Indemnity
You agree to compensate TriCollab for claims, losses and reasonable legal costs arising from your content, your breach of these Terms, or your violation of any law or third-party right.
16. Governing law and disputes
These Terms are governed by the laws of India. Please contact us first so we can try to resolve any dispute informally. If it is not resolved within 30 days, the courts at [CITY], India will have exclusive jurisdiction.
17. Changes to these terms
We may update these Terms. We will post the new version here with a new effective date and, for significant changes, notify you by email or in the Platform. Continuing to use the Platform after changes take effect means you accept them.
9. Connected social accounts
Creators may connect Instagram and add YouTube channels. When you connect Instagram, you authorise us to read your profile, posts and insights, and, when you choose to queue a post, to publish that content to your account at the scheduled time. You can disconnect at any time. Your use of those services remains subject to their own terms, including the Instagram Terms of Use and the YouTube Terms of Service. We are not responsible for changes or outages on those platforms that affect Platform features.